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Call us for general enquiries about our content or to provide feedback. Available Monday to Friday, 9am to 5pm NZST. If we are unable to answer, please leave a voicemail and we will return your call.
Contact Us
We're here to help with your cruise planning
Seafarer Journey is an independent informational portal covering ocean cruise travel in New Zealand. We welcome your questions, feedback, and suggestions about our guides, itineraries, and onboard lifestyle content. We are not a cruise line or booking agency, so we cannot process reservations or payments. For booking enquiries, please contact your cruise line or travel agent directly. Our team aims to respond to all messages within two business days.
How to reach us
[email protected]
Send us an email and we will respond within two business days. Best for detailed questions, content suggestions, or corrections. Please include the specific page or topic you are referring to.
123 Queen Street
Auckland 1010
New Zealand
You can write to us for formal correspondence or documentation. Please allow additional time for postal delivery.
Our response commitment
We value every message and strive to respond to all enquiries within two business days. To help us direct your message to the right team member, please include as much relevant detail as possible.
- We prioritise questions about our content, cruise planning guidance, and website feedback.
- We cannot assist with booking changes, cancellations, or refunds—please contact your cruise line or travel agent.
- For urgent matters, please call us during business hours.
Before you reach out
Many common questions are answered in our detailed guides. You may find the information you need in our Stateroom and Cabin Guide, Onboard Dining and Entertainment, or High Seas Casinos sections. Our guides cover stateroom choices, dining options, casino age restrictions (18+), and responsible gambling guidelines. If you have a question about a specific itinerary or port, check our Cruise Itineraries and New Zealand Cruise Ports pages.
Independent guidance
Seafarer Journey is an independent informational portal. We are not affiliated with any cruise line, travel agency, or booking platform. Our recommendations are based on publicly available information and editorial research.